Shipping
There will be a delay on some items as we are waiting for them to arrive early September. Items include Navy Hyperlyte and most Starlytes.
The team is in Melbourne Aug 15-19 for AFBJJ Nationals which we will be sponsoring causing some minor delays
When will my order ship?
Generally all orders will get shipped within 1-3 business of being placed. (During the holiday season, orders will be shipped in 7-10 days.) For New Zealand orders please allow up to 3-5 days for your payment to get processed. Once your order is shipped it you will receive an email with tracking details.
We use Sendle for all our postage nationally and for New Zealand
Returns and Exchanges
If you desire to swap your item for an alternative size or color, you can initiate the exchange process by returning it for store credit. Please note that the original shipping cost is non-refundable, and you will be accountable for the return label fee. Please contact us to start the return process. Feel free to send us an email at contact@hyperfly.com.au with any questions at any time!
Can I return my item to exchange it for something else?
We don't do direct exchanges. If you wish to exchange your item please start the return process by contacting us. Once we receive your return we will issue you store credit which can be used on another item, please feel free to contact our team via email to specify the item and size you wish to exchange so our team can pull it aside for you.
I already washed or used my item, can I still return it?
We do not accept returns or exchanges for items that have been used or washed. All items need to be new, in its original packaging and with all tags attached. If an item is returned back washed, the return will be voided at your expense.
My gi ripped, can I get a replacement?
These things can happen and we understand it is frustrating when it does. After all, they are made out of cotton and not indestructible. If your gi rips within 60 days of your purchase we will either replace it for you or get it repaired. Please send us an email with order number and pictures of your gi so we can asses.
I put my gi in the dryer and now its too small. Can I get a replacement?
As stated in the product descriptions, none of our gis are pre shrunk. This means that if you wash it hot or put it in the dryer it will shrink up to two inches on each sleeve. We are not able to get you a replacement if you dried your gi. If you plan on drying your gis the sleeves should be past your wrists when trying it on.
Questions about our products
I don't know what size to get. Can you help?
Of course! If you are not able to determine your size via our size charts we are here to assist with any sizing questions you may have. Feel free to send us a message in our live chat or send us an email. Please provide your height and weight. Keep in mind that a Hyperfly A2 will not fit the same as an A2 from another brand.
How should I wash my product?
We highly recommend you wash all gis, shirts, rash guards and shorts cold and hang dry. Our gis are not preshrunk and will get smaller in a hot wash or dryer. If you do decide to dry your gis please choose your size accordingly. We are not able accept any returns or exchanges once your item has been washed.
Are your gis competition legal?
Not all of them. Most of our gis are IBJJF legal, some of them are not due to the color or material. Please look for the specification in the product description.
